General Job Description
The position requires performing various ongoing tasks, as well as special projects in the following areas: Sales Support, Customer Service, Trade Show Support, New Product Development, and others, as required. Key duties include: create professional sales presentations; create and maintain sales follow-up databases; create graphs and charts using sales data as well as geographic and demographic information; handle consumer, customer and broker inquiries and requests; process Purchase Orders; coordinate annual Trade Shows; and help proofread and edit new product labels and sales support materials.
Sales Support
Prepare materials necessary for customer meetings and trade shows, including, but not limited to:
Identify key decision-makers and buying windows at target accounts. Initiate and coordinate follow-up correspondence as required by Sales Department. Communicate with and support broker network regarding material and information requests, sales follow-up, etc. Maintain sample room and process all sample requests and mail outs.
Customer Service
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Process purchase orders from customers
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Handle incoming calls from customers and consumers
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Read and respond to incoming consumer correspondence
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Process all incoming MSDS requests
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Maintain account files
Trade Shows
- Complete registration packets and handle payment
- Provide list of participants and dates attending
- Coordinate pre-show mailouts and post-show follow up
- Prepare all products and sales materials necessary
- Coordinate travel, lodging, meetings, entertainment, etc.
Minimum Job Requirements
Three years experience in position requiring high level of organizational skills, computer proficiency, and direct customer contact preferred.
- Demonstrated mastery of MS Office, Email, and Internet.
- Excellent written and interpersonal communication skills.
- Superb attention to detail.
- Ability to work with minimum supervision.
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